BES & Security Related FAQ
Q:
I am using BlackBerry device which covered by
BlackBerry Enterprise Server (BES) network. What
should I do to make my BlackBerry works with
BlueKeyboard?
Please contact your BES administrator to configure
the BES setting. Detail information on how to
configure the BES is explained
inside the user manual.
Q:
I constantly get the 'Injector API' error. What
this error means?
It
means your BlackBerry device covered by BES network
or your device has security profile built-in that
deny the keyboard keystroke.
Please read above answer.
Q:
Is this 'Injector API' policy configuration on
BES your company's custom policy?
No, it is BlackBerry own policy. BlueKeyboard was
designed to follow BlackBerry policy.
Q:
I have security concern about this 'Injector
API' policy. Can you show me more information about
this policy?
Please visit this BlackBerry site
http://www.blackberry.com/knowledgecenterpublic/
and do search for ‘KB-04219?
Q: My Blackberry 7100/7130/8700 is not
connected to a BES but I still receive 'Injector
API' error; what should I do?
Please do steps below on your handheld (step by
step may varies depend on device model):
1. Select [Options] from main menu
2. Open [Advance Options\Applications\Modules]
or
[Security
Options\Permissions]
3. Highlight [BlueKeyboard_US]
application
4. Select [Edit Permissions]
5. Expand (+) [Interactions]
6.
Change the
setting for “Keystroke Injection?from [Deny]
to [Allow]
7.
Exit and save the settings
Q: My installation
fails with the message "The following modules could
not be loaded because their digital signatures were
invalid. BlueKeyboard_US.cod".
This could be due to security blocks on your
Blackberry that were inserted by your device
supplier. The security blocks prevents additional
software installation onto your pre-formatted
Blackberry system. You have to contact your device
supplier to remove the security block. (Thanks to
Peter Hudson - CSIRO Molecular and Health
Technologies - Australia)
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Key Code Related
FAQ
Q:
I bought your BlueKeyboard but can’t find the key
code. Where it is?
The key code printed on the box or on CD sleeve.
If you still can't find it please email us the BT
Address information which is formatted like
XX:XX:XX:XX:XX:XX. Read following Q&A if you don't
know your BT Address.
Q: I can't find my key code; what should I do?
Please download and install BlueKeyboard v3.0 driver
(delete old driver from your handset before new
installation). From BlackBerry main screen, click
'BLUEKEYBOARD' then click ‘SETTINGS? and write down
the 'BT Address' information which is formatted like
XX:XX:XX:XX:XX:XX. Email us the ‘BT address?and we
will send you the key code if the 'BT Address' match
with our computer database.
Q: I have old key code from BlueKeyboard
v2.0; can I use this key code for new BlueKeyboard
v3.0 driver?
No. The key code for BlueKeyboard v2.0
(XXX-XXX-XXX) is incompatible with key code for BlueKeyboard v3.0 (XX-XXXX-XX).
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Common FAQ
Q: Why my
device's battery power drained faster after I use
BlueKeyboard? What can I do to save the battery
power?
The Bluetooth inside your device use the power to
communicate with BlueKeyboard. You can save power by
turning off the Bluetooth when you don’t use the
keyboard.
Q: Can I use
BlueKeyboard with PC?
Yes! The BlueKeyboard support PC running Win2k and
WinXP.
